Equitable: Be welcoming.
Flexible: Provide options.
Straightforward: Be obvious and not ambiguous.
Perceptible: Don’t assume anything.
Informative: Be timely, predictable, uncomplicated and precise.
Preventative: Provide easy to follow instructions and gently guide users.
Tolerant: Handle errors respectfully.
Effortless: Don’t make demands or place restrictions on your users.
Accommodating: Be approachable, uncluttered and give people room to manoeuvre.
Consistent: Follow standards, guidelines, conventions and best practices.
Useful Information for Information Architect, Usability Analyst, Expert Reviewer, User Experience Designer, User Interface Designer